Frequently Asked Questions
Everything you need to know about your Pacific Performance Engineering order.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label and initiate your exchange or refund.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay and Afterpay.
Are your materials sustainably sourced?
At Pacific Performance Engineering, we prioritize high-performance, durable fabrics. We are committed to ethical manufacturing practices and are actively increasing our use of recycled polyester and organic cotton across our collections.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.